The Crabbi Patti's Arrive Alive Guarantee
When you order from Crabbi Patti's, our expert staff hand-pick and carefully screen all aquarium livestock for size, exceptional color, quality and health. Our shipping methods are designed to best ensure livestock are secure and comfortable during transit. However, there is some stress on the livestock in the packing, shipping and new tank acclimation process.
If your live stock does not arrive alive for any reason, our Arrive Alive Guarantee goes into effect and we are happy to issue a shop credit in the amount you paid* for the DOA.
What Should I Do If My Livestock Arrives DOA?
Please note that once you have released the livestock into your tank, the Arrive Alive Guarantee is voided, so please keep any DOA livestock in the original bag. When possible, contact our shop at 704.438.0674 within two (2) hours of receipt of the DOA livestock and one of our representatives will give you further instruction.
DID YOU KNOW? pH levels in the bag water can be depressed during shipping which can sometimes result in livestock appearing inactive or even deceased. In most cases, livestock will recover once properly introduced and acclimated into the new tank.
PRO TIP! When you receive any shipped aquatic livestock, we strongly encourage you to quarantine the new livestock for a minimum of 15 days when possible. Anytime you introduce new livestock in a main or quarantine tank, we do NOT recommend you dump the bag water with the livestock as this can alter your water chemistry.
* Any applicable shipping and/or box charges are not-refundable and not eligible as part of your credit.
Since Crabbi Patti's Aquarium Shop is a collective of 4 importers and warehouses, this policy allows us to manage inventories ensuring the best possible selection and offer the most competitive pricing to you, our customers.
We will do our best to ship every order complete but these are live species and several are in short supply. Species are being imported, running out of stock, or put into quarantine for many reasons. Therefore:
1) If we can complete 80% or more of the order we will ship it and refund for any missing fish.
2) If the order is less than 80% we will ask the buyer if they prefer to ship the incomplete order or hold until Tuesday of the following week when we can provide a better fill rate. If the buyer still wants the shipment we will ship and refund for any missing fish.
Orders Under $250
$36 Overnight Shipping on Fish, Plants & Corals.
$19 Two-Day Shipping on Fish, Plants & Corals.
$36 Standard Shipping on Equipment.
Orders Over $250
FREE Overnight Shipping on Fish, Plants & Corals.
FREE Standard Shipping on Equipment.